Privacy Policy.
Privacy Policy for Lawyer Wala
Effective Date: June 9, 2025 Last Updated: June 9, 2025
Introduction
Welcome to Lawyer Wala (“we,” “us,” “our”). We are committed to safeguarding the privacy and protecting the personal information of our users (“you,” “your”). This Privacy Policy outlines our practices concerning the collection, use, disclosure, and protection of your information when you access our website, www.lawyerwala.com, and utilize our associated legal consultation services (collectively, the “Services”).
This policy is designed to help you understand your privacy rights and how we manage your data in compliance with applicable laws, including the laws of Bangladesh. By using our Services, you consent to the data practices described in this policy.
1. Information We Collect
We collect information to provide and improve our Services. The types of information we gather are categorized as follows:
a) Information You Provide to Us:
- Account Information: When you register, we collect Personally Identifiable Information (PII) such as your full name, email address, phone number, and password.
- Payment and Billing Information: To process payments for consultations, we collect payment details (e.g., credit card numbers, mobile financial service details) and billing addresses. This data is processed securely by our third-party payment gateways.
- Case and Consultation Data: Information you provide regarding your legal matter, including case descriptions, legal preferences (e.g., family law, corporate law), documents you upload, and notes or communications shared during consultations. This is treated with the utmost confidentiality.
- Communications and Submissions: Records of your correspondence with our support team or with lawyers through the platform, as well as any information you voluntarily provide through surveys, feedback forms, or promotions.
b) Information We Collect Automatically:
- Technical and Device Information: When you access our website, we automatically log your IP address, browser type and version, operating system, device identifiers, and platform type.
- Usage Data: Information about your interaction with our Services, such as pages visited, time spent on pages, features used, search queries, and clickstream data. This is collected via cookies and other tracking technologies.
c) Information from Third-Party Sources:
- We may receive information from third-party partners, such as payment processors (confirming transaction success) or analytics providers (e.g., Google Analytics), to supplement the information we collect.
2. How We Use Your Information (Purpose of Processing)
We process your information for the following legitimate purposes:
- Service Delivery: To create and manage your account, facilitate consultations by connecting you with qualified legal professionals, and provide you with personalized legal service options.
- Payment Processing: To securely process transactions for the services you purchase.
- Communication: To send you essential service-related notifications, appointment reminders, administrative updates, and security alerts. With your explicit consent, we may also send you marketing communications, which you can opt out of at any time.
- Platform Improvement: To analyze usage patterns, enhance website functionality, improve user experience, and develop new features and services.
- Security and Compliance: To protect the security and integrity of our platform, prevent fraud, enforce our Terms of Service, resolve disputes, and comply with our legal and regulatory obligations under Bangladeshi law and other applicable regulations.
3. Sharing and Disclosure of Information
Your privacy and the confidentiality of your legal matters are paramount. We do not sell, rent, or trade your personal information. We may disclose your information only in the following limited circumstances:
- With Legal Professionals: We share your name and case-related information with the lawyer(s) you choose for a consultation. All lawyers on our platform are bound by professional codes of conduct and confidentiality agreements.
- Attorney-Client Privilege: Communications between you and your retained lawyer through our platform for the purpose of seeking legal advice are intended to be protected by attorney-client privilege. We are committed to upholding the confidentiality of these privileged communications, subject to legal requirements.
- With Service Providers: We engage trusted third-party vendors for services such as cloud hosting (e.g., AWS), payment processing (e.g., Stripe, SSLCommerz), and communication services. These vendors are contractually obligated to protect your data and are restricted to using it only for the purposes we specify.
- For Legal Reasons: We may disclose your information if required by law, subpoena, court order, or other governmental request, or to protect the rights, property, or safety of Lawyer Wala, our users, or the public.
- Business Transfers: In the event of a merger, acquisition, divestiture, or sale of all or a portion of our assets, your personal data may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.
4. Data Retention
We will retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and applicable legal requirements.
5. Your Rights and Choices
In accordance with applicable data protection laws (such as GDPR, CCPA, and the forthcoming Bangladesh Data Protection Act), you have the following rights regarding your personal information:
- Right to Access: You may request a copy of the personal data we hold about you.
- Right to Rectification: You may request to correct or update any inaccurate or incomplete information.
- Right to Erasure (Deletion): You may request the deletion of your personal data, subject to our legal and contractual retention obligations.
- Right to Restrict Processing: You may request that we limit the way we use your data.
- Right to Data Portability: You may request your data in a structured, commonly used, and machine-readable format.
- Right to Opt-Out: You have the right to withdraw consent for marketing communications at any time by using the “unsubscribe” link in our emails or by contacting us directly. You can also manage your cookie preferences through your browser settings.
To exercise any of these rights, please contact us at privacy@lawyerwala.com. We will respond to your request within 30 days. You also have the right to lodge a complaint with a relevant data protection authority.
6. Data Security
We employ a range of administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Secure Sockets Layer (SSL) encryption for all data transmitted to and from our website.
- Secure, access-controlled server environments.
- Regular security audits and vulnerability scanning.
- Internal policies and training for employees on data protection.
While we take robust measures to safeguard your data, no online transmission or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. You are also responsible for maintaining the confidentiality of your account credentials.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, analyze website traffic, and personalize content. For detailed information on the cookies we use and how to manage your preferences, please see our [Cookie Policy] (link to be added).
8. Third-Party Links
Our Services may contain links to third-party websites or services (e.g., Zoom or Google Meet for video consultations). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing them with any personal information.
9. Children’s Privacy
Our Services are not intended for or directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.
10. International Data Transfers
Your information may be processed and stored on servers located outside of your country of residence, where data protection laws may differ. We ensure that any such international transfers comply with applicable laws by implementing appropriate safeguards, such as Standard Contractual Clauses, to protect your data.
11. Changes to This Privacy Policy
We reserve the right to amend this Privacy Policy at any time. Any updates will be posted on this page with a revised “Last Updated” date. For significant changes, we will notify you via email or through a prominent notice on our website. Your continued use of our Services after such modifications will constitute your acknowledgment of the modified policy.
12. Contact Information and Data Controller
For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us. The data controller for your information is Lawyer Wala.
Lawyer Wala Team Email: privacy@lawyerwala.demo.com
Website: www.lawyerwala.demo.com
Physical Address: UIHP Center, University of Chittagong, Bangladesh